ACSI: Samsung now tied with Apple in smartphone satisfaction

ACSI: Samsung now tied with Apple in smartphone satisfaction

For the fourth consecutive year, customer satisfaction with cell phones is stagnant at 79. The market is saturated, and customer satisfaction with mobile devices remains unchanged because of a combination of high expectations and a lack of industry innovation, according to the ACSI Wireless Service and Cellular Telephone Report 2018-2019.

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CIRP: 15-20% of iPhone buyers in a given quarter switch from Android

CIRP: 15-20% of iPhone buyers in a given quarter switch from Android

Consumer Intelligence Research Partners has released analysis of the results from its research on Apple for the fiscal quarter that ended March 31, 2018. CIRP finds Android owners that switch to iPhone tend to purchase lower-priced models. Android owners also switch disproportionately to larger Plus form factor iPhones.

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Apple's iPhone X is the toughest ‘non-ruggedized’ smartphone

Apple's iPhone X is the toughest ‘non-ruggedized’ smartphone

Tom’s Guide dropped 12 of the most popular smartphones as part of its first annual Drop Everything special report, and the Motorola Moto Z2 Force emerged as the world's toughest phone. Thanks to its shatterproof display, it survived multiple drops on wood and concrete from four and six feet — as well as a plunge into a toilet — without sustaining a single crack.

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