Apple explains ‘dormant software lock’ feature on some iPhones

Apple has activated a "dormant software lock" on its latest iPhones to discourage battery replacements that aren't undertaken by Apple, according to a report last week by iFixit

This wasn’t well received as it was perceived as a way to prevent customers who get unauthorized battery repairs from seeing the battery health of their devices. However, Apple provided a statement on the matter to iMore. The tech giant admitted that it had introduced this “new feature,” explaining the reasoning as follows:

“We take the safety of our customers very seriously and want to make sure any battery replacement is done properly. There are now over 1,800 Apple authorized service providers across the United States so our customers have even more convenient access to quality repairs. 

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“Last year we introduced a new feature to notify customers if we were unable to verify that a new, genuine battery was installed by a certified technician following Apple repair processes. This information is there to help protect our customers from damaged, poor quality, or used batteries which can lead to safety or performance issues. This notification does not impact the customer's ability to use the phone after an unauthorized repair.”