Sprint customers can now use Apple Business Chat to message an agent, learn about Sprint plans and more.
Apple Business Chat offers a way for users to communicate directly with businesses right within Messages. According to Apple, with Business Chat, it's easy to have a conversation with a service representative, schedule an appointment or make purchases using Apple Pay in the Messages app. Business Chat doesn’t share the user’s contact information with businesses and gives users the ability to stop chatting at any time.
Sprint users can chat with Sprint while looking up store information in Maps, Safari and with Siri. Customers can even start and stop a message any time and pick up right where they left off. Here's how it works:
Start a conversation in Apple Business Chat by visiting the 'Contact Us' page on Sprint.com, or search for a Sprint store using Siri, Safari or Apple Maps, then simply tap the Messages icon to send a message.
A conversation with Sprint agents will open instantly in the Messages app on iOS.
Apple Business Chat uses features from the My Sprint Mobile app for account authentication and access.