Wipro — a global information technology, consulting and business process services company — has announced the expansion of its Live Workspace suite of offerings, to support Apple devices. This will allow enterprises to offer their employees a choice when deciding which tools enable them to be more productive, creative and collaborative.
This expanded capability from Wipro’s Live Workspace enables enterprises to design and deploy a corporate-provisioned employee choice program that incorporates Apple® devices within an enterprise’s IT infrastructure – a rising requirement, as more enterprises adopt or allow the use of Apple devices by their employees, says Kiran Desai, senior vice president, Global Infrastructure Services, Wipro.
This service allows enterprises to order Apple devices and have them distributed directly to employees with zero-touch deployment. The device policies and applications are configured over the air. From the initial power-on, the Apple device is set up automatically without any interaction with the enterprise’s IT department, and it can easily be maintained and kept compliant with corporate policies thereby saving time, reducing cost and enhancing governance, according to Desai. Employees can unbox their devices, power them up, securely gain network access, connect to email, personalize them as needed and be productive in minutes.
To enable enterprise mobility management and data management, with self-help and self-service, Wipro has partnered with Jamf and Druva to create an integrated suite of services that includes Jamf Pro, an enterprise mobility management solution for helping clients quickly set up and deploy Apple devices; and Druva Cloud Platform, which offers data management-as-a-service (DMaaS) for enterprises.
There’s also the Live Workspace Service Desk. If users are unable to resolve issues through self-service, they can access the service desk through web, chat, phone or mobile in over 32 languages. The goal of each support ticket is to minimize user disruption and maximize user experience, says Desai.