Shanghai Consumer Council demands answers from Apple over ‘Batterygate’

Still more fallout from “Batterygate.” The Shanghai Consumer Council has sent an inquiry letter to Apple over the slow-down of older iPhones after an iOS update, demanding a reply before Friday, according to a Xinhua report.

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The Chinese consumer group demanded the cause of the performance and remedy measures as well as complete information regarding the interests of consumers. The council said it received 2,615 complaints on Apple products and services in 2017, compared with 964 complaints in 2015.

Apple has published an apology letter to customers for slowing down older phones to compensate for erratic battery performance. The tech giant is offering $29 replacement batteries for those with an iPhone 6 or later. The discount, which represents a $50 savings, starts in late January and ends in December 2018. Apple will also add more battery health information to iOS to let users know when the battery begins to compromise performance.