According to MacRumors Apple is introducing two all-new Apple Store positions dubbed “Lead” and “Schedule Planner.” Applications open Monday, July 24, although select stores started interviewing candidates as early as a few weeks ago, the article says.
The Lead position will give team members the chance to learn the ins and outs of running an Apple Store firsthand, according to MacRumors. Most of the Lead’s time will be spent as the Support Leader on the Floor, responsible for managing employee breaks and zoning in the store, and addressing customer concerns.
Support Leader on the Floor also entails communicating daily objectives, reinforcing store policies, and motivating team members by delivering feedback for career development, according to one employee's LinkedIn profile, the article adds.
Apple has 499 retail stores in 23 countries and an online store available in 39 countries.