If you have a first generation Apple Watch with a separated back cover, Apple or an Apple Authorized Service Provider will repair it free of charge, according to an internal service policy obtained by MacRumors.
The company says: “Apple has determined that under certain conditions on some first-generation Apple Watch devices the back cover may separate from the watch case. Apple will service eligible devices free of charge. Apple will authorize coverage for three years from the date of purchase.”
The service policy is applicable to Sport, Edition, and Hermès models of the first gen Apple smartwatch, even if the device's limited one-year warranty or extended AppleCare coverage has elapsed, notes MacRumors.
Affected customers can call an Apple Store and schedule a Genius Bar appointment, or visit an Apple Authorized Service Provider, to initiate the repair process. Or, customers can call Apple Support to arrange shipment of the damaged Apple Watch to an Apple Repair Center in a postage paid box.