ComputerCare chosen for iPhone repair pilot program

ComputerCare, a company that offers warranty and non-warranty hardware repairsfor tech companies, announced that it's been selected by Apple as one of only three Apple Service Providers in the U.S. to participate in a new pilot program that will allow it to manage iPhone repair and calibration onsite. 

This will enable ComputerCare to “drastically” speed up repair times for customers, while providing them with an officially recognized alternative to the Apple Store for hardware problem diagnosis and repair, according to President Georgia Rittenberg. As part of the pilot program, ComputerCare has received a specialized and proprietary calibration machine from Apple to ensure that repairs are fully compliant with Apple specifications.

"We already manage iPhone repairs at our facilities, but because of the devices' specialized security features, the current process requires them to be shipped to Apple for final testing and calibration before being returned to customers,” says Rittenberg. Having a calibration machine onsite helps us to remove that extra step in the process and dramatically reduces turnaround times. We are thrilled to be partnering with Apple in this pilot program, and expect it to result in a huge improvement in customer satisfaction.”

Once a ComputerCare technician has completed an iPhone repair, the phone is placed inside Apple's proprietary calibration machine. This machine ensures that the iPhone's 3D touch and multi-touch connectivity functionality meet Apple's strict specifications and security requirements, Rittenberg says. She adds that this vital step in the process also reduces post-repair failures due to possible multi-touch issues. Every model in the iPhone range from the 6S (launched in 2015) is compatible with the calibration process, which takes approximately 15 minutes to complete.