Customer satisfaction with Apple’s AirPods is extremely high

Customer satisfaction with Apple’s AirPods is extremely high. Ninety-eight percent of owners of the device said in a survey by Creative Strategies and Experian that they really, really liked the device.

In fact, 82% said they were “very satisfied.” The overall customer satisfaction level of 98% sets the record for the highest level of satisfaction for a new product from Apple. When the iPhone came out in 2007, it held a 92% customer satisfaction level, the iPad in 2010 had 92%, and Apple Watch in 2015 had 97%.

AirPods are wireless headphones that allow users to listen to music, make phone calls, enjoy TV shows and movies, play games and interact with Siri. Apple says that advanced sensors know when you are listening and automatically play and pause your music. 

Using Siri, AirPods allow you to access the “personal assistant” with a double tap. The wireless headphones, including a charging case, cost $159. AirPods require Apple devices running iOS 10.x, watchOS 3.x or macOS Sierra.