Apple’s Macs are more expensive to buy than PCs but IBM says they come with less problems according to RESCUECOM's Annual 2017 Computer Reliability Report.
"Every Mac we buy is in fact continuing to make and save IBM money," says Fletcher Previn, vice president of Workplace as a Service at IBM.
Apple's high reliability may be due to the durability of its components, providing a lower computer repair rate, and the complimentary tech support that comes with most products. The annual RESCUECOM 2017 Computer Reliability Report shows that Apple is leading the pack for computer reliability, while continuing to hold a large U.S. market share.
Samsung remains high for reliability, receiving little impact from the exploding Galaxy smartphones debacle, according to RESCUECom, a computer repair and tech support company. Lenovo products take the number four spot for computer reliability.
In the last quarter of 2016, Microsoft launched the Surface Studio, touting that the Surface Studio is a "new class of device that transforms from a workstation into a powerful digital canvas, unlocking a more natural and immersive way to create on the thinnest LCD monitor ever built." According to RESCUECOM's CEO David Milman:”Historically Fixing the Surface tablets has been a nightmare for customers, Microsoft has made them "Not Serviceable" in many cases, causing the LCD to break during the process of opening them.”
Toshiba's RESCUECOM computer reliability score is the lowest in the recorded history of any manufacturers in the RESCUECOM Computer Reliability Report. Their market share dropped to less than 1%, which may be due to the 2015 accounting scandal or just poor computer reliability.