Apple issued a statement Friday acknowledging an issue of Apple Music deleting music from some subscribers’ accounts. The company said it doesn’t know what’s causing the problem, but is investigating the situation.
“In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission,” Apple says. “We’re taking these reports seriously as we know how important music is to our customers and our teams are focused on identifying the cause. We have not been able to reproduce this issue, however, we’re releasing an update to iTunes early next week which includes additional safeguards. If a user experiences this issue they should contact AppleCare.”