Apple reportedly insisted that a Canadian widow get a court order to retrieve her deceased husband’s password so that she could access his iPad to play a card game.
“I thought it was ridiculous,” 72-year-old Peggy Bush told CBC. “I could get the pensions, I could get benefits, I could get all kinds of things from the federal government and the other government. But from Apple, I couldn’t even get a silly password. It’s nonsense.”
Experts warn this is a growing problem, as more people die leaving important information and valuable digital property on computers and electronic devices.
Bush lost her husband David to lung cancer in August, the article notes. The couple owned an iPad and an Apple computer. Bush knew the iPad's log-in code, but didn't know the Apple ID password.
Peggy Bush finally enlisted CBC’s Go Public department for help. After it contacted Apple, it did reach out to the Bush family and apologize for what it called a "misunderstanding," offering to help the family solve the problem without a court order. Go Public asked Apple what its official policy is for customers trying to retrieve the passwords and digital information of family members who have passed away, but the company didn’t comment, notes CBC.