A survey of 58,000 Consumer Reports subscribers — as reported by ZDNet -- shows that Apple has the most reliable laptops with only a 10 percent breakdown rate in the first three years.
Samsung and Gateway are distant seconds at 16 percent, and the rest of industry — including Acer, Lenovo, Toshiba, HP, Dell and Asus, at 18 - 19 percent. Windows machines used more than 20 hours a have a higher break rate. Mac users report using their machines an average of 23 hours a week, 15 percent more.
Consumer Reports says that, while overall reliability is good, Mac laptops have a consistent 3 - 4 percent annual breakdown rate. Windows machines are much more likely to fail in the first year, often under warranty.
“While Apple notebooks break less often, when they do they are often more expensive to fix,” notes ZDNet. “That's one reason why CR advises Apple buyers to consider the AppleCare extended warranty, especially since Apple's phone support is highly rated. On Windows machines, they advise you to save money by skipping add-on warranties.”