AWT News Update: November 20, 2015

It's a Slow News Friday, so we have just a short podcast for your listening pleasure today:

  • iTunes Connect will be down for developers between December 22 - 29
  • Apple Pencils at Best Buy? Inconceivable!
  • Apple working on a troubleshooting and repair app?
  • LG Display to spend billions on a new OLED plant

Text is below, and the video is here.

Text Version

Hi, I’m Steve Sande from Apple World Today, and this is the AWT News Update for November 20, 2015. 

Expect to see a flurry of app updates before December 22. That’s the day that Apple’s iTunes Connect downtime will start, giving employees and developers some needed time off for the holidays. The blackout of updates happens for one week, ending on December 29.

Now this makes no sense at all. Apple is having huge issues sending out the Apple Pencil to iPad Pro owners who ordered the stylus on November 11 and also shipping enough to stores. However, electronics retailer Best Buy is apparently getting some of the highly sought-after Pencils, with some stores showing inventory in stock. Apple is a close partner with Best Buy, so it’s not surprising that Apple is trying to keep the retail outlet happy. Best Buy was also the first location to actually offer a discount for the Apple Watch.

The next time you have an issue with an iPhone or iPad, you may need to start off by doing troubleshooting with an app. Apple is reportedly working on an app that will ask customers questions about their devices in order to begin narrowing down the cause of issues. The app will then let the customer book service at a nearby Apple Store, tell them to ship it in for service, or call Apple for additional support. The app is also designed to offer troubleshooting guides to customers to give them a chance to fix the problem themselves. There’s no word on when the app will be available, or what you do if you can’t run the app because your damned device is broken in the first place. 

Finally, Apple is big business if you’re a supplier, enough that you’d be willing to spend billions on a new factory to build components for Apple’s products. LG Display currently supplies Apple with the OLEDs for the Apple Watch, and the company is planning to spend up to $4.2 billion on a new factory in Paju, South Korean to meet demands for the highly efficient displays with excellent visual quality. 

I’ll be back tomorrow afternoon with another edition of the AWT News Update.