Apple has issued an internal notice about a new Quality Program that addresses anti-reflective coating issues on MacBook and MacBook Pro models with Retina displays, reports MacRumors. These issues include the anti-reflective coating on displays sometimes wearing off or delaminating.
In a support document, Apple says it as determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts. These MacBook Pro systems were sold between February 2011 and December 2013.
An affected MacBook Pro may display one or more of the following symptoms:
- Distorted or scrambled video on the computer screen;
- No video on the computer screen (or external display) even though the
- computer is on;
- Computer restarts unexpectedly.
Apple will replace affected Retina displays for free for MacBook or MacBook Pro models with Retina displays within three years from the date of original purchase — or one year from Oct. 16, 2015, whichever is longer. Affected customers that have already incurred out-of-warranty costs may be eligible for a refund through AppleCare support, notes MacRumors.
Affected customers can book an appointment with a Genius Bar or visit an Apple Authorized Service Provider to determine if their MacBook is eligible for coverage. MacRumors says Apple won’t post the new Quality Program publicly on its support website, “but should contact some potentially affected customers directly.”