The iPhone 13 is now available for purchase. Based on my experience, you should purchase it with your Mac instead of using the App Store app (the retail store app, not the software app) on an iPhone. Trying to use it has been a headache for me.
Yesterday, as I noted, I took Apple’s advice to fill in my pre-order details on the app. I selected all the options (the model I want, color, storage options, wireless provider, AppleCare preferences, trade-in option, etc.). However, there was no submit button or choice, which left me confused. I thought my preferences would be saved and that this morning I’d simply be able to complete the purchase.
Making matters worse was the conflicting answers I got from Apple support.
At first I contacted Apple support via Messages. I was told that my issues were likely due to a high number of pre-orders going on. I was told to try back in a couple of hours. I tried again two hours later and the situation was the same. This time I phoned Apple and talked to an Apple Specialist. He told me that the proper procedure was to fill out the pre-order form on the App Store App and just, well, leave it there until Friday morning. At 5 a.m. (Pacific), I could open the app and submit my order.
At 5 am Pacific sharp, I was up and at it. I opened the App Store app. Were all the preferences I submitted yesterday saved. Nope.
So I started from scratch to place a pre-order. I filled out all the info previously mentioned and was ready to complete the purchase. But again there was no option to do this.
So using Safari on my Mac, I went to apple.com, clicked on “pre-order” on the iPhone 13 Pro graphic and went through the process. This time it went smoothly. However, after all the backflips I had to go through to complete the order, it will now be Oct. 6 at the earliest before I receive my new smartphone.
This is very inconvenient for a small business owner like me. I plan to review the iPhone 13 Pro Max. And I have a dozen cases awaiting my review.
Note to Apple: you have a bazillion dollars in the bank. Use some of it to fix this ridiculous mess of preordering your products.