Saturday, November 27, 2021

Having trouble completing the pre-order process for an iPhone 13? Me, too (updated)

Apple offers a pre-approval process for ordering an iPhone 13. You can access it via the App Store app (the retail store app, not the software app) on an iPhone or iPad. The goal is to speed up the process of placing an order starting at 5 a.m. (Pacific) on Friday, Sept. 17.

However, I’m experiencing issues with the pre-approval process. I’ve selected all the options (the model I want, color, storage options, wireless provider, AppleCare preferences, trade-in option, etc.). However, there’s no submit button or choice, so I’m unable to complete the process. Now I find that there’s nothing to submit. Let me explain.

At first I contacted Apple support via Messages. I was told that the glitch is likely due to a high number of pre-orders going on. I was told to try back in a couple of hours. 

I tried again two hours later and the situation was the same. This time I phoned Apple and talked to an Apple Specialist. He told me that the proper procedure was to fill out the pre-order form on the App Store App and just, well, leave it there until tomorrow morning. At 5 a.m. (Pacific), I can supposedly open the app and be able to submit my order.

I’m not sure this really saves very much time. But, hopefully, early tomorrow I can just hit a button and place my order. We’ll see.

the authorDennis Sellers
Dennis Sellers is the editor/publisher of Apple World Today. He’s been an “Apple journalist” since 1995 (starting with the first big Apple news site, MacCentral). He loves to read, run, play sports, and watch movies.

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