Heymarket, a business messaging platform, says its customers are now able to use Apple Business Chat beta, a new way for users to communicate directly with companies using the Messages app on any iOS, watchOS, or macOS device.
Apple Business Chat offers a way for users to communicate directly with businesses right within Messages. According to Apple, with Business Chat, it’s easy to have a conversation with a service representative, schedule an appointment or make purchases using Apple Pay in the Messages app. Business Chat doesn’t share the user’s contact information with businesses and gives users the ability to stop chatting at any time.”
Amit Kulkarni, CEO and co-founder of Heymarket, says businesses can easily sign up for Apple Business Chat and manage all their incoming customer messages in one place. Businesses can use Heymarket and Apple Business Chats to send rich message types, such as a time picker, to seamlessly schedule and confirm appointments, connect customers with the most appropriate product or service expert, and even send Apple Pay requests for conversational commerce.
To start an Apple Business Chat, customers can tap the Messages icon on a brand’s website, in their iOS app, through their email, or even directly from the iOS spotlight search. A conversation with the brand’s agents will open instantly in the Messages app, and customers can immediately respond. Brands can also create multiple buttons, one for each web page or screen, and link each to a specific intent for routing purposes.
Apple Business Chat is now available in beta for users and businesses worldwide, and is built into iOS 11.3 and higher. For more information visit: apple.com/ios/business-chat. Heymarket is available today with Apple Business Chat. Sign up for a demo or free trial at https://heymarket.com/apple-business-chat-with-your-customers/.